Is the return shipment free of charge for me?
Yes, the return shipment is free of charge for you.
How much time do I have to return my item?
In general, KLEEN-TEX lets you return items within 14 days after receiving the complete order.
What exactly do I have to do if I want to return something?
If you are not completely satisfied with your purchase or perhaps your item has arrived faulty or damaged, then you can easily send it back to us free of charge.
You must notify us via email before returning any items. Please send a short e-mail to [email protected] with the word "return" clearly in the subject line. You will then receive more detailed instructions on how to return your item to us.
When will I get the money back from my return shipment?
As soon as we have received the shipment and checked the item, we will refund you the corresponding payment amount. Depending on the mail delivery time and means of payment, this should be credited to your account within seven working days after we have received the shipment. To issue the refund we will use the same payment method which was used for the original transaction, unless expressly otherwise agreed with you in advance. Please always keep the receipt until you have received the refund for your return shipment.