Warranty notice

Dear Customer,

we (Kleen-Tex Industries GmbH, Fürhölzl 2,6341 Ebbs, Austria) hereby grant you a manufacturer's warranty on our product family. For different product groups we grant different warranty periods, which you will find in detail below:

Product groups:

High Visibility Mat, Iron-Horse, Iron-Horse XL, Jet-Print, Jet-Print Vision, Jet-Print Vision Plus, Kleen-Komfort Design, Kleen-Komfort Office, Kleen-Komfort Safety, Kleen-Komfort Soft, Kleen-Komfort Standard, Kleen-Scrape, Kleen-Way Rubber, Kushion-Koil, Monotone, Super-Mat, Wash-Horse, Water-Horse.

For these product groups, we grant our customers a manufacturer's warranty of 5 years from the date of purchase throughout Europe. In order to claim warranty services, customers must keep the original receipt or invoice and present it to us when claiming warranty.

If manufacturing or material defects occur during the warranty period that affect the function, we will replace the defective goods with non-defective goods free of charge. Any shipping and transport costs incurred shall be borne by the customer. In case of defective goods, please contact our customer service at [email protected] In order to ensure the fastest possible service, we would like to ask you to also send us a detailed description of the cause of the damage and photo documentation. Please always provide us with the manufacturing code (bar code on the back of the mat) or take a photo of it.

This warranty does not apply to wear and tear due to ordinary use, damage caused by improper use, such as cutting, puncturing, and other violent, physical or chemical effects for which we are not responsible, nor does it apply to incidental or consequential damages.

The statutory warranty claims for supplementary performance, rescission or reduction and compensation for damages in the event of defects, as well as the statutory product liability claims, exist in full in addition to our warranty and are not limited by the warranty.

Product groups: 

Entrance, Green-Horse, Jet-Print Light, Jet-Print Velour, Kable-Mat, Kable-Mat Rupper Top, Kleen-Foam, Kleen-Kushion, Kleen-Thru Plus, Kleen-Wave, Logo Outdoor, Water-Kooler Mat

For these product groups, we grant our customers a manufacturer's warranty of 2 years from the date of purchase throughout Europe. In order to claim warranty services, customers must keep the original receipt or invoice and present it to us when claiming warranty.

Product groups: 

Concurse Tile, Matrix Tile

If manufacturing or material defects occur during the warranty period that affect the function, we will replace the defective goods with non-defective goods free of charge. Any shipping and transport costs incurred shall be borne by the customer. In case of defective goods, please contact our customer service at [email protected] In order to ensure the fastest possible service, we would like to ask you to also send us a detailed description of the cause of the damage and photo documentation. Please always provide us with the manufacturing code (bar code on the back of the mat) or take a photo of it.

This warranty does not apply to wear and tear due to ordinary use, damage caused by improper use, such as cutting, puncturing, and other violent, physical or chemical effects for which we are not responsible, nor does it apply to incidental or consequential damages.

The statutory warranty claims for supplementary performance, rescission or reduction and compensation for damages in the event of defects, as well as the statutory product liability claims, exist in full in addition to our warranty and are not limited by the warranty.